Frequently Asked Questions

Welcome to the VMBox Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

Do you offer a money back guarantee?

Yes! We want you to be completely satisfied with our service, so we encourage you to try us out. If VMBox doesn't meet your needs, simply contact us within 3 days (72 hours from your invoice date/time) for a full refund. Please note that there are no refunds are provided when a TOS/AUP breach has occurred.

Can I upgrade/downgrade my account?

Yes! Please contact us to upgrade or downgrade - only a reboot is required. If you are upgrading, you will be asked to pay the difference between your current plan and your new one. If you are downgrading, you must ensure that your server will have ample free space at the lower plan.

How long does VPS provisioning take?

We provide instant provisioning upon payment unless we are out of stock. Please ensure your billing information is accurate otherwise provisioning may be delayed by our anti-fraud systems. If you do not receive an email after payment, please check your spam/junk folder. You can also find a copy of any email we have sent you in your WHMCS Client Area.

How will I be billed for my services?

We bill monthly in advance, starting from your sign up date. If you wish to pay quarterly or annually please don't hesitate to contact us.

Am I locked in to a contract?

No! All of our plans are month to month and you may cancel at any time.

Can I purchase an additional IP Address?

We offer additional IPv4 addresses at a cost of $2 each, to purchase please submit a ticket.